• Delivery: 3-4 week days  
  • Free Delivery at minimum purchase of €100
  • 14 days return policy
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Delivery, Tranportation, Returns And Complaints

Delivery

We ship all over continental Europe. Under normal circumstances Orders are sent the same day or the next business day after we receive your order. We predominantly use GLS and Post Denmark for our deliveries. In Denmark, we normally have an effective day -to-day distribution, but local delays can occur. Foreign shipments, however, takes up to 2-7 working days depending on the delivery country. Please note that there is no parcel deliveries on Saturdays. Our inventory is updated regularly, but a product can sometimes be sold out even if it is not visible on the website. In such cases, you will hear from us, and you can either choose another item or we can remove the item from the invoice.

Transport

Transportation is free when you make a net purchase of at least 750 DKK. For purchases of less than 750 EUR we charge these freight fees:

Denmark                                            49 DKK  /  €    6,71
Greenland and Faroe Islands                  99 DKK  /  €  13,29
Rest of  EU                                         89 DKK  /  €  11,95
Rest of the World                               129 DKK  /  €  17,32

If your order is sent as a gift to an address other than your own you have the option of adding this in order. Shipments are insured during the transportation, but our liability ceases upon delivery.

When ordering, you will receive an order confirmation in your mailbox and when your ordered products leave our warehouse we will email you an invoice and a track and trace number so you can track your products to the desired arrival destination.

 

Returns

You have 14 days to cancel, provided the product is unused, undamaged and in original packaging. You cannot return a food product. If you want to return a product, you must enclose proof of purchase and provide your name and account number. As soon as we receive the returned product, we will pay the amount you paid when you bought the product including the shipping cost you may have paid, provided the product is unused and undamaged. For security reasons we will credit the same credit- or debit card used when you purchased the product. You will have to pay yourself returning the product though. Remember to select 'postal parcels with delivery' when the package is returned with Post Denmark. We do not accept packages that are sent by Collect on DeliveryCOD or money order.

You can also cancel your purchase by refusing to accept receiving the product upon arrival. Please note that Post Denmark and other freight operators in this case charges a return shipping fee which will be imposed on you.

Return address :

Nobaloney ApS
Helsebakken 5
2900 Hellerup
Denmark

Please enclose a copy of your invoice.

 

Complaints

All Nobaloneys products are covered by the Danish Purchase Act giving you a 24 month warranty. The warranty means that you as a customer can complain about defects in the product that have occurred within 24 months after purchase. This means that you can get it repaired or replaced, refund or a reduction in price, depending on the specific situation. The warranty does not cover when errors or damages arising due to misuse, lack of maintenance, vandalism or normal wear.

Complaints must be submitted within a reasonable time after you have discovered the defect in the product. If you wish to complain about a product, please contact our Customer Service by e -mail: info@nobaloney.dk. Then we will provide further information on what to do. If the product needs to be returned to us we will pay the reasonable return shipping costs in connection with the complaint, if this is justified. Remember that the product must always be returned securely packaged and preferably in the original packaging.

Contact Us

(000) 123.456.7890
(000) 123.456.7890

(000) 123.456.7890
(000) 123.456.7890

(000) 123.456.7890
(000) 123.456.7890

About Us

The standard chunk of Lorem Ipsum used since the 1500s is reproduced below for those interested. Sections 1.10.32 and 1.10.33 from "de Finibus Bonorum et Malorum" by Cicero are also reproduced in their exact original form, accompanied by English versions from the 1914 translation by H. Rackham.

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