• Delivery: 3-4 week days  
  • Free Delivery at minimum purchase of €100
  • 14 days return policy
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Terms & Conditions

1 ) Payment and prices

All prices on the English site are stated in EUR and are inclusive of 25% VAT.

On sales to private customers within the EU we impose Danish VAT of 25%. For sales to customers located outside the EU are not subject to VAT, but you may have to pay customs duty and / or import VAT to obtain your products at arrival.

There will be no charge if you with Dankort, VISA/Dankort or eDankort. There is however a fee for the Danish and foreign issued credit cards, according to general charges which corresponds exactly to the amount charged by Teller A/S (former PBS) and you can only see this amount of your order when you have chosen which card you want to pay with . Rates are for:

Danish issued credit cards :  1.25 %
Foreign issued debit cards :  1.25 %
Foreign issued credit cards : 3.75 %

Credit- and Debit Cards Accepted: You can pay for your products and services with the following cards: Dankort, VISA/Dankort, eDankort, Mastercard, Maestro , Visa, Visa Electron , JCB, American Express.


Secure Online Shop :
You enter your card details via a secure and confidential connection managed by NETS (formerly PBS). The amount is deducted from your account once we have shipped - or you have picked up - your order. When you buy from Nobaloney ApS, you will receive an electronic invoice for your purchase. This invoice is your proof that you purchased the item at Nobaloney.dk.

There can only be deducted the amount you entered or less - and only once. Funds are not withdrawn from your credit- or debit Cards before the goods are shipped.

It is perfectly safe to shop with cards with us in all communication between our payment System (Quickpay) and cardholder takes place via an encrypted SSL (Secure Socket Layer). Only Teller A/S (PBS) that has access to these data regarding the payment. Neither Nobaloney ApS or any unauthorized persons are able to see the data exchanged.


How to Shop at Nobaloney ApS website

To make a purchase on nobaloney.dk you go through 5 steps.

1. Find the items you want, put them in the shopping cart and then proceed to checkout.

2. Enter your personal information.

3. Select shipping and payment method.

4. Accept our terms and conditions.

5. Check that all information is correct at the checkout page and hereafter confirm the purchase.

 

2 ) Shipping and handling

Delivery

We ship all over continental Europe. Under normal circumstances Orders are sent the same day or the next business day after we receive your order. We predominantly use GLS and Post Denmark for our deliveries. In Denmark, we normally have an effective day -to-day distribution, but local delays can occur. Foreign shipments, however, takes up to 2-7 working days depending on the delivery country. Please note that there is no parcel deliveries on Saturdays. Our inventory is updated regularly, but a product can sometimes be sold out even if it is not visible on the website. In such cases, you will hear from us, and you can either choose another item or we can remove the item from the invoice.

 

Transport

Transportation is free when you make a net purchase of at least 100 €. For purchases of less than 100 € we charge these freight fees:

Denmark                                            49 DKK  /  €    6,71
Greenland and Faroe Islands                  99 DKK  /  €  13,29
Rest of  EU                                         89 DKK  /  €  11,95
Rest of the World                               129 DKK  /  €  17,32

If your order is sent as a gift to an address other than your own you have the option of adding this in order. Shipments are insured during the transportation, but our liability ceases upon delivery.

When ordering, you will receive an order confirmation in your mailbox and when your ordered products leave our warehouse we will email you an invoice and a track and trace number so you can track your products to the desired arrival destination.

 

3 ) Returns and complaints

Returns

You have 14 days to cancel, provided the product is unused, undamaged and in original packaging. You cannot return a food product. If you want to return a product, you must enclose proof of purchase and provide your name and account number. As soon as we receive the returned product, we will pay the amount you paid when you bought the product including the shipping cost you may have paid, provided the product is unused and undamaged. For security reasons we will credit the same credit- or debit card used when you purchased the product. You will have to pay yourself returning the product though. Remember to select 'postal parcels with delivery' when the package is returned with Post Denmark. We do not accept packages that are sent by Collect on Delivery, COD or money order.

You can also cancel your purchase by refusing to accept receiving the product upon arrival. Please note that Post Denmark and other freight operators in this case charges a return shipping fee which will be imposed on you.

 

Return address :

Nobaloney ApS
Helsebakken 5
2900 Hellerup
Denmark

Please enclose a copy of your invoice.

 

Complaints

All Nobaloneys products are covered by the Danish Purchase Act giving you a 24 month warranty. The warranty means that you as a customer can complain about defects in the product that have occurred within 24 months after purchase. This means that you can get it repaired or replaced, refund or a reduction in price, depending on the specific situation. The warranty does not cover when errors or damages arising due to misuse, lack of maintenance, vandalism or normal wear.

Complaints must be submitted within a reasonable time after you have discovered the defect in the product. If you wish to complain about a product, please contact our Customer Service by e -mail: info@nobaloney.dk. Then we will provide further information on what to do. If the product needs to be returned to us we will pay the reasonable return shipping costs in connection with the complaint, if this is justified. Remember that the product must always be returned securely packaged and preferably in the original packaging.


4 ) PRIVACY

Privacy when purchasing

When you make a purchase at nobaloney.dk we collect some personal information about you. The information we collect is: name and surname, address information, e -mail address, phone number and which products you purchase. We also detects whether you have indicated that you as a customer are an individual, company or students. The information stored encrypted and transmitted even in encrypted form. Credit card information is encrypted. We do not store your credit card information. Personal information we use to process your order and according to Danish Accounting Laws we are legally bound to keep  these information for  a period of 5 years from your last purchase. In addition, we record that you have accepted our terms and conditions and privacy legal conditions. If you chose to receive our newsletter, we also use your information for sending the newsletter. In this case, we store information about you until you opt out of receiving the newsletter, but at least five years from your last purchase. The information we collect in connection with your purchase in our webshop is not used for other than the above.

 

Disclosure of personal data

Nobaloney ApS’ shop has a clear policy on the handling of your data. We are very attentive to prevent any misuse of your personal data. The webshop will not disclose personal data to third party not specified in these term and conditions. You can at any time ask to be removed from our mailing lists, or be completely removed from the web page databases. Simply send us an email or contact us by other means. Personal information will be stored until we receive the message that you want to remove. Our webshop reserves the right to disclose your personal data in connection with the transfer or assignment of the business Nobaloney ApS and this webshop. Acquiring party have to comply with these conditions. We respect our customers and our visitors' right to privacy.

 

Logstatistics

We use log statistics on our webshop which means that a statistical system collects information that can provide a statistical picture of how many visitors the webshop has, where  where they come from, where on the site its left, etc.. Log statistics are solely for the purpose of optimizing our webshop to the benefit of our customers.

 

5 ) COOKIES

On the webshop we use cookies in order to optimize the website and its functionality and thus make your visit as easy as possible for you. You can always delete cookies from your computer. How you do this depends on your browser.

What are cookies?

A cookie is a piece of code being stored on your computer, tablet, smartphone or other device you use to surf the internet. Cookies are used to store information about user behavior on the Web, or to ensure that a page or solution works technically.

A cookie is a passive file, and it cannot spread computer viruses or other malware programs. For us it is necessary to use cookies to analyze user behavior on our site to ensure a good user experience for our customers all the time when surfing around on our webshop.

Cookies are sent back and forth between your browser and a web server and contains information about user settings, contents of your shopping cart, if the user is logged in, how the website is used, etc.

 

Contact Us

(000) 123.456.7890
(000) 123.456.7890

(000) 123.456.7890
(000) 123.456.7890

(000) 123.456.7890
(000) 123.456.7890

About Us

The standard chunk of Lorem Ipsum used since the 1500s is reproduced below for those interested. Sections 1.10.32 and 1.10.33 from "de Finibus Bonorum et Malorum" by Cicero are also reproduced in their exact original form, accompanied by English versions from the 1914 translation by H. Rackham.

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